Q: Corona Virus Update
Please see information from our page here.
Q: When will my home delivery arrive?
You should expect your delivery within 1-2 working days. You will receive a notification email one day prior to your delivery.
Q: I haven’t received my delivery?
Please contact us here.
Q: Where do you process and pack?
All of our prodcuts are processed and packed at our ISO & HACCP approved warehouse in Dubai
Q: Allergen information about our products?
Reach Food Home Delivery is offering a range of fish, crustacean, Ice Cream & Grocery Items. Each product will contain certain allergens. All our products are be handled is an facility which stores but dose not process, crustaceans and molluscs. We also handle packed items that contain Milk, Gluten, Tree Nuts and Egg, The factory handles the allergens – wheat, fish, milk, celery, mustard and sulphites. The fresh and frozen prawns we sell also contain Sulphites.
Should you have any concerns about Allergens please contact here
Q: Item(s) are missing from my delivery; help!
We have a thorough process internally to triple check the correct items are delivered to you, apologies if something has been missed. Please get in contact with us on the day of delivery here.
Q: Are the products suitable for home freezing?
Our frozen seafood products cannot be re-frozen.
Q: Do you have a social media hashtag?
Please tag us @ReachMyKitchenUAE and @reachfoodserviceme and #reachmykitchenuae #reachfoodservice on Instagram; we love seeing your photos! (Follow us on Reach Food instagram)
Q: How do I place a bespoke order or order something that isn’t listed?
Please contact us and we will do our best to help you.